I'm getting sick and tired of people buying into these negative stereotypes regarding race. No, all black people are not on welfare. No, we don't all live in the hood, and contrary to popular belief, yes, we are capable of proving excellent customer service! This past weekend while working, a woman over the phone, had… Continue reading FYI: Poor Customer Service Comes in ALL Shades!!!
I can remember being a little girl, quoting the following phrase with such attitude, “Sticks and Stones may break my bones, but words will never hurt me.” It gives a child confidence in the eyes of her antagonist, but as we grow and begin to understand the world around us, we realize that words can… Continue reading The Power of a Word